Factory Service Repair
May 23rd, 2011
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Factory Service Repair
Mazda car dealership service department trouble. Can you help me? Lawyers? Dealers?
Our Mazda dealer damaged three panels on our center console of our brand new Mazda6 in May 2006, while installing a factory stereo.
Took it in 4 times, leaving it all day each time. Was told the vinyl guy was unavailable each time.
Yesterday, the 5th time, they "fixed" it.At home, I took a closer look and realized that the "repair" comprised some apparent sandpaper-like smoothing of the gouged up areas, no change whatsoever in the cracked console, and what appeared to be a new scratch on the plastic running parallel to the area that had been smoothed out.
The service manager now says "It's unfixable." They can't (won't) replace the parts because they'd have to replace the entire dashboard. He offered to try to "compensate" us for what we thought the damage had done to our car's value.
Ten weeks ago the car was brand new. Then the dealership jacked it up.
What would you do?
Mazda Corporate for the win. They will not tolerate b/s such as this, and are usually quite prompt in their action. Simply WRITE a letter to them explaining everything clearly and concisely, a timeline may help the situation as well. Calling will only do so much, but an actual letter emailed to them seems to make things move a bit quicker. Before doing this, you pretty much have to threaten the dealership that you will contact Mazda Corporate IMMEDIATELY about this incident (Mazda gives breaks to dealerships with little problems and good reviews read: sell 3 cars get a 4th free etc) This may motivate their ass a bit more to take care of you, but if not simply go to the top to get it taken care of.
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